Outbound Skill-Based Routing
- What is Outbound-Skill Based Routing?
- Creating Skills and Skill Groups
- Assigning Skills and assigning User Plans to Users
- User Plans and Skill Groups
- Assigning Skill Groups To Leads via Data Imports
- Changing Skill Groups via List Data Manager
- Assigning Skill Groups To Result Codes
- Viewing Skills Eligibility Information via Campaign Manager
- Skills Based Routing Checklist
- Outbound Skill-Based Routing Considerations & FAQ